FaQs

Call 04 443930/7-9/496417/23. Monday through to Friday 7:30 am to 5:00 pm and ask for our accounts department.

Low Battery
LOW BAT is an indicator of your alarm system’s battery not charging correctly or about to go out. The Sealed Lead Acid Battery that powers your alarm system is a 12 VDC battery that continues to power the system even during short term blackouts for about 4 to 6 hours.
These batteries do have a useful life of 3 to 5 years; however, this may be shorter due to ZESA power cuts. They need to be checked by a technician when you get a “low battery” signal.
If you have our service agreement, your cost to have our technician come to your home is $45 for residential site and $75 for commercial. We do the complete check-up and determine if the battery alone is the source of the error. If it is, we will sell you a replacement battery for only $35.00. For a deep cycle battery with larger capacity for at least 1 week back up, it is $696.00
If a zone number is next to the low battery message and you have a wireless component, it may be the battery in the wireless device needs to be changed.

Yes, it is your responsibility to make sure that your system is in good working order. If you find that a part of your home security system is not working properly, call us to on 04 443938-9/496423 or email customercare@safeguardalarmszim.com to request for a service of the system.
What is “”, “Stay” and “Away” on my alarm keypad?

Stay mode means that you are arming the system and staying in the house. You will have the freedom of walking around some motion sensors are bypassed depending on how you have discussed the setup the system at installation with our teams. In stay mode, the doors that have been defined as entry/exit, or delay zones, still have the delay time. This allows someone to enter the house, while armed in stay and disarm the system. This is very practical if someone is home and wants the protection that the alarm system gives, but is waiting for someone else to come home.

Away mode is used when the house is empty. Once the system is armed, the motion detectors and door and window sensors are all activated. You must exit the property using your usual entry exit point.

Enter your personal security code into the keypad to silence the siren. Then please call Safeguard Alarm’s monitoring station on 04 443930/7-9/496417/23 and provide the operator with your name, address and your password.

False alarms are a common concern, but there are a number of steps you can take to avoid them. Firstly, ensure the alarm system is professionally maintained. This will ensure that any potential issues that may activate the alarm outside of its normal operation will be identified and dealt with. Secondly, make sure the back-up battery is fully functional. Next, check that all your doors and windows are secure and properly fitted otherwise they may activate the alarm when they are agitated, for example during strong winds. And of course you’ll need to make sure you only enter the premises through the entry route that has been designated during the set-up of the alarm system.
If you are concerned about whether your pets will set the alarm off, opt for a special pet tolerant model. Be sure to discuss this with your alarm installer during the consultation stage so that they take it into consideration when designing your system.

Yes. There are specially designed motion detectors that allow for pets. Your sales consultant will work with you to determine the system that will fit your lifestyle while providing you with the highest level of security possible.

Safeguard Alarms can monitor most brands of alarm systems. We can evaluate your existing system prior to activation. This will allow us to better serve you, as we will be able to evaluate that age, condition, and compatibility of your existing equipment. This will also allow us to discuss other options for upgrading and customizing your alarm system.

Additions or deletions to your account can be made by contacting our monitoring station by calling 04 443930/7-9/496417/23 during working hour 0730-1700 hrs or email info@safeguardalarmszim.com.

How often do you hear an alarm going off in a house or car while you’re driving by? Do you or any of the other passers-by stop to help or investigate? Don’t make the mistake of relying on your neighbour to call the police or fire department. Consider cases of fires. Smouldering fire can do a lot of damage to your property and valuables. With a monitored fire alarm system, the fire department will be dispatched much sooner and possibly save your home or business from disaster.

This means that your battery is running low. Please contact our services department on call 04 443930/7-9/496417/23.

This means that there is an open zone. Check all doors and windows are shut or there is movement within the protected area.

It varies with the type and design of the system you need. We provide free security consultations with your budget and application in mind to help you determine which system would be right for you. To make an appointment for your free consultation and quotation, call 04 443930/7-9/496417/23.