Privacy Policy

Effective Date: 25 September, 2025

Introduction

Safeguard Security (“we”, “us”, or “our”) operates the website
https://www.safeguard.co.zw (“Website” or “Service”).
This Privacy Policy explains how we collect, use, share, secure and protect personal
information under the:

  • Cyber and Data Protection Act [Chapter 12:07] (the “Act”)
  • Cyber and Data Protection (Licensing of Data Controllers & Appointment of DPOs) Regulations, 2024 (the “Regulations”)

We are a licensed Data Controller in Zimbabwe and process personal information
lawfully, fairly and transparently as required by law.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Data Controller Details (Legal Requirement)

Safeguard Security Services (Private) Limited

Address: 36 Telford Road, Graniteside, Harare, Zimbabwe
Email: info@safeguard.co.zw
Website: https://www.safeguard.co.zw
Tel:+242 751395-9; +263877004352
We have appointed a Data Protection Officer (DPO) in compliance with the Regulations.
DPO Email: dpo@safeguard.co.zw

Personal Information We Collect

We may collect and process the following personal information as defined under the Act:
  • First and last name
  • Email address
  • Phone number
  • Postal and physical address
  • IP address and device data
  • Cookies and tracking information
  • Customer queries and preferences
We do not intentionally collect sensitive data (e.g., health, biometrics, political or religious information) unless required by law or operational need and with explicit consent where applicable.

Purpose of Collection and Use of Information

We collect your information only for explicit, legitimate purposes including:
  • To provide and maintain our website and security services
  • Customer support and responding to enquiries
  • Account administration
  • Billing and service fulfilment
  • Detecting, preventing or investigating fraud and cyber threats
  • Compliance with Zimbabwean legal and regulatory requirements
  • Improvements to security and service quality
We do not use your data in ways incompatible with the original purpose.

Cookies and Tracking Technologies

We use cookies to:
  • Enable website features (session cookies)
  • Remember preferences (preference cookies)
  • Enhance security (security cookies)
  • Analytics and performance monitoring
You may disable cookies through your browser, although some functionality may not work.

Legal Grounds for Processing (Zimbabwe Requirement)

We process personal data based on:
  • Your consent
  • Execution of a contract
  • Compliance with legal obligations
  • Legitimate business interests, overridden by your rights if applicable
  • Public safety and crime prevention where required by law
You may withdraw consent at any time.

Children’s Data

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Data Sharing and Disclosure

We may share your information only when necessary:
  • With authorised service providers / processors under a written contract safeguarding your data
  • To comply with Zimbabwean law enforcement or court orders
  • To prevent harm or protect legitimate rights
We do not sell personal information.

Security of Your Information

We implement appropriate technical and organisational security controls to:
  • Prevent unauthorised access, loss or breach of security
  • Ensure confidentiality, integrity and availability of data
  • Comply with national cybersecurity standards and ZW-CIRT guidance
However, no system is fully risk-free.

Data Breach Notification

If your data is compromised, we will notify:
  • Data Protection Authority within 24 hours
  • Affected individuals within 72 hours, where there is a high risk

International Transfers of Information

Where data is stored or transferred outside Zimbabwe, we ensure:
  • Adequate safeguards and legal protections are in place
  • Transfers comply with cross-border data transfer rules under the Act
Your use of the Website constitutes consent to such transfer.

Your Rights as a Data Subject (Zimbabwe)

You have the right to:
  • Access your personal information
  • Request correction or deletion of incorrect / outdated data
  • Object to certain processing, including direct marketing
  • Withdraw consent
  • Lodge a complaint with POTRAZ
To exercise your rights, email: dpo@safeguard.co.zw

Links to Other Sites

We are not responsible for the privacy practices of third-party websites.

Changes to This Policy

We may update this Privacy Policy periodically and will notify users through:
  • Website notice
  • Updated “Effective Date”