Frequently Asked Questions – Alarms

I have a billing question, who can I speak with?
Call 0242 443930/7-9/496417/23. Monday through to Friday 7:30 am to 5:00 pm and ask for our accounts department.
My keypad says LOW BAT of POWER Led flashes?? What does this mean?
Low Battery
LOW BAT is an indicator of your alarm system’s battery not charging correctly or about to go out. The Sealed Lead Acid Battery that powers your alarm system is a 12 VDC battery that continues to power the system even during short term blackouts for about 4 to 6 hours.
These batteries do have a useful life of 3 to 5 years; however, this may be shorter due to ZESA power cuts. They need to be checked by a technician when you get a “low battery” signal.
If you have our service agreement, your cost to have our technician come to your home is $45 for residential site and $75 for commercial. We do the complete check-up and determine if the battery alone is the source of the error. If it is, we will sell you a replacement battery for only $35.00. For a deep cycle battery with larger capacity for at least 1 week back up, it is $696.00
If a zone number is next to the low battery message and you have a wireless component, it may be the battery in the wireless device needs to be changed.
Am I responsible for testing my alarm system regularly
Yes, it is your responsibility to make sure that your system is in good working order. If you find that a part of your home security system is not working properly, call us to on 0242 443938-9/496423 or email customercare@safeguardalarmszim.com to request for a service of the system.
What is “”, “Stay” and “Away” on my alarm keypad?

Stay mode means that you are arming the system and staying in the house. You will have the freedom of walking around some motion sensors are bypassed depending on how you have discussed the setup the system at installation with our teams. In stay mode, the doors that have been defined as entry/exit, or delay zones, still have the delay time. This allows someone to enter the house, while armed in stay and disarm the system. This is very practical if someone is home and wants the protection that the alarm system gives, but is waiting for someone else to come home.

Away mode is used when the house is empty. Once the system is armed, the motion detectors and door and window sensors are all activated. You must exit the property using your usual entry exit point.

What is “”, “Stay” and “Away” on my alarm keypad?

Stay mode means that you are arming the system and staying in the house. You will have the freedom of walking around some motion sensors are bypassed depending on how you have discussed the setup the system at installation with our teams.

Away mode is used when the house is empty. Once the system is armed, the motion detectors and door and window sensors are all activated. You must exit the property using your usual entry exit point.

What happens if I accidentally set off my alarm?
Enter your personal security code into the keypad to silence the siren. Then please call Safeguard Alarm’s monitoring station on 04 443930/7-9/496417/23 and provide the operator with your name, address and your password.
How do I prevent the alarm going off when it shouldn’t?
False alarms are a common concern, but there are a number of steps you can take to avoid them. Firstly, ensure the alarm system is professionally maintained. This will ensure that any potential issues that may activate the alarm outside of its normal operation will be identified and dealt with. Secondly, make sure the back-up battery is fully functional. Next, check that all your doors and windows are secure and properly fitted otherwise they may activate the alarm when they are agitated, for example during strong winds. And of course you’ll need to make sure you only enter the premises through the entry route that has been designated during the set-up of the alarm system.
If you are concerned about whether your pets will set the alarm off, opt for a special pet tolerant model. Be sure to discuss this with your alarm installer during the consultation stage so that they take it into consideration when designing your system.
Can I still get an alarm if I have pets?
Yes. There are specially designed motion detectors that allow for pets. Your sales consultant will work with you to determine the system that will fit your lifestyle while providing you with the highest level of security possible.
I have a security system already. Can Safeguard Alarms monitor my existing equipment?
Safeguard Alarms can monitor most brands of alarm systems. We can evaluate your existing system prior to activation. This will allow us to better serve you, as we will be able to evaluate that age, condition, and compatibility of your existing equipment. This will also allow us to discuss other options for upgrading and customizing your alarm system.
How do I set up or update my Key holder & Password Information?
Additions or deletions to your account can be made by contacting our monitoring station by calling 0242 443930/7-9/496417/23 during working hour 0730-1700 hrs or email info@safeguardalarmszim.com.
There is a beeping sound coming from the control panel/keypad after a power cut
This means that your battery is running low. Please contact our services department on call 0242 443930/7-9/496417/23.
My keypad has lights flashing, how do l remove them
This means that there is an open zone. Check all doors and windows are shut or there is movement within the protected area.
How much does it cost for a new system?
It varies with the type and design of the system you need. We provide free security consultations with your budget and application in mind to help you determine which system would be right for you. To make an appointment for your free consultation and quotation, call 0242 443930/7-9/496417/23.
What is the reaction time?
Our average time is just under 6 minutes. Those clients that live well away from the greater city areas will have a longer time, and those within the greater city area will typically have a shorter time.

Frequently Asked Questions – Cash in Transit

Are Safeguard CIT rates uniform countrywide?
Yes our rates are uniform Countrywide.
If Safeguard loses our cash while in its custody do you compensate?
Safeguard would compensate where it is held liable as stated in the Memorandum of Agreement and the client is required to lodge a claim within seven days of such a loss.
Safeguard transport cash at night
Our Insurance does not cover us at night; hence, we prefer to do CIT during the day.
Do you have a provision to count cash for banking purposes?
We carry locked and sealed cash boxes to the bank and can do the deposit on behalf of customer, however we can count cash meant for wages where safeguard is contracted to do packaging and pay outs.
Do you have enough resources to cater for additional business at short notice?
Yes we have enough resources to cater for additional business ,but would prefer to get 24hrs notice to plan for a smooth start.

Frequently Asked Questions – Guard Services

What type of equipment do your guards have?
Each guard is equipped with a baton stick, communication radio, handcuffs, torch and a
guard monitoring system with inbuilt panic button. Additional equipment such as metal
detectors and traffic sleeves are supplied depending on nature of the job.
Are your guards well trained
We have an excellent training routine and receive regular input from our customers. With continual review of areas of attention, we have developed a sound training system. We offer basic, refresher and skills training. We also have a registered training school.
How often do you check your guards while on duty?
We have a good routine of supervision, inspection, tracking and analysis to ensure contract performance. Our supervisors check on the guards day and night. Our 24hr control room, also checks on them twice per hour through our radio communication system. We use guard-monitoring units, which are on real time monitoring and our guards do at least two patrols per hour. The client receives a daily report on how his guard patrolled the previous night/day. We provide adequate supervisory staff to ensure a high level of supervision for shift change and routine inspections.
How do you ensure quality of performance is maintained?

We utilize a number of systems to ensure that that we maintain the quality of performance on post, and meet the standards required. This is achieved through:

  • A closely managed selection process.
  • Specialist training for site
  • Pre-deployment Parades and post coverage in every main center
  • Effective and efficient transport system to assist deployment
  • Use of Guard Monitoring Units
  • Detailed Tasking Through a Schedule System
  • Analytics and Reporting
What time should I get hold of you if I have an issue, question or request?

We have a central control room, which is manned 24hours a day and is the nerve centre of the Safeguard operation. Requests for assistance after hours are dealt with through the control room.

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